Have questions?

We have curated a list of some of the most commonly asked questions that we get below.

Still have questions? Reach out to us here – we’d love to answer any questions you have about roofing, insurance, gutters, fencing or anything else relating!

 

 

General Questions FAQ

What is an impact resistant shingle?

Impact-resistant (IR) shingles are a must-have in areas known for hail damage — like Oklahoma, Texas, and Colorado. Some shingles are specially designed to resist hail damage in particular — like Class 4 impact-resistant roofing shingles, which have the highest impact-resistant capability.

Impact-resistant shingles are usually made by adding polymers to the asphalt mixture during the manufacturing process. One common option is styrene-butadiene-styrene, or SBS, which rubberizes the shingle, making it both more flexible and more resistant to impact-based damage. A Class 4 certification from Underwriters Laboratories (UL) indicates the shingles are able to resist impacts similar to large hail. You may be familiar with the organization from reading the labels on some of your household electrical items. Commonly known as the steel ball test and officially called Underwriters Laboratories 2218, the UL test involves dropping 2-inch steel balls on the roofing multiple times from a height of 20 feet. If the shingle has no breaks or cracks in it afterward, it receives a Class 4 rating, which is the highest rating available. Class 4 is the roofing industry standard for impact-resistant shingles, so be sure the shingles you plan to use are Class 4 if impact resistance is a concern in your area.

 

Replacing your roofing system and interested in impact resistant materials? Here are some of the key advantages:

  1. Enhanced Protection: Impact-resistant shingles are designed to withstand the impact of hail, wind-blown debris, and other objects that may strike the roof during severe weather events. They are more resistant to damage compared to standard shingles, which helps protect the underlying structure of the home.
  2. Increased Durability: These shingles are typically made with stronger and more robust materials, such as polymer-modified asphalt or fiberglass, which make them more durable than regular shingles. They can withstand greater stress, minimizing the risk of cracking, tearing, or breaking.
  3. Longevity: Impact-resistant shingles often have a longer lifespan than traditional shingles. Their enhanced durability and resistance to damage mean they can endure harsh weather conditions for an extended period. This longevity can save homeowners money in the long run, as they may not need to replace their roof as frequently.
  4. Insurance Benefits: Many insurance companies offer discounts or reduced premiums for homes with impact-resistant shingles. This is because these shingles provide a higher level of protection against damage, reducing the likelihood of expensive insurance claims resulting from severe weather events. Installing impact-resistant shingles may lead to cost savings on insurance premiums over time.
  5. Improved Property Value: Impact-resistant shingles are considered an attractive feature for potential homebuyers. They provide peace of mind to buyers by offering increased protection and durability. Having impact-resistant shingles installed can enhance the overall value of a property, making it more appealing in the real estate market.
  6. Noise Reduction: Due to their construction, impact-resistant shingles tend to have better sound insulation properties compared to standard shingles. This can help reduce exterior noise, such as the sound of rain or hail hitting the roof, creating a more comfortable living environment for homeowners.

It’s important to note that while impact-resistant shingles offer additional protection, no roofing material can guarantee complete resistance against all types of damage. However, they significantly improve a roof’s ability to withstand impacts and minimize the extent of potential damage.

How long does a roof replacement take?

Roof replacements are usually completed in 1 day unless you have a specialty roofing system or a larger or steeper than usual roofing system. Our goal is to have your new roof installed as quickly as possible without sacrificing any quality, so discuss the estimated timeline with your project manager for confirmation.

What do I need to ask my agent before filing a hail/wind claim?

Here are some questions you can ask your insurance carrier to ensure you have the lowest out-of-pocket expenses in the event of a hailstorm:

  1. What is my deductible for hail damage, and can I adjust it to lower my out-of-pocket expenses in the event that I need to file a claim?
  2. Does my policy cover full replacement value, or only actual cash value, for hail damage?
  3. Are there any coverage exclusions or limitations that apply specifically to hail damage?- How much extra does it cost me to add replacement cost coverage to all my property?
  4. Does my policy cover damage to the entire property or only specific parts, such as the roof or siding?
  5. Are there any discounts or incentives available to help me reduce my premium costs, such as a hail-resistant roof or storm shutters?
  6. What is the claims process for hail damage, and how can I ensure that I receive the maximum reimbursement for my losses?
  7. Are there any preventative measures I can take to reduce the risk of hail damage, and will taking those measures impact my insurance rates?

 

By asking these questions, you can ensure that you have the right coverage in place and take steps to minimize your out-of-pocket expenses in the event of a hailstorm.

What is the difference between an Actual Cash Value and Replacement Cost Value insurance policy? (ACV vs. RCV)

ACV (Actual Cash Value) and RCV (Replacement Cost Value) are two types of insurance policies that differ in how they calculate payouts for covered losses. ACV policies factor in depreciation, meaning they pay out the current value of the damaged property, taking into account age and wear. RCV policies, on the other hand, cover the cost of replacing the damaged property with a new item of similar kind and quality, without considering depreciation. ACV policies may result in lower payouts due to depreciation, while RCV policies provide coverage for the full cost of replacement, often resulting in higher payouts but potentially with higher premiums.

Who do I pay my deductible to?

In the event of an insurance claim, you typically pay your deductible directly to the contractor or service provider who is repairing or replacing the damaged property. The deductible amount is subtracted from the total claim amount that your insurance company will pay.

Here’s a general overview of how the payment process usually works:

  1. File a Claim: Contact your insurance company to report the claim as soon as possible after the incident occurs. They will guide you through the claim process and provide instructions on what documentation is needed.
  2. Claim Evaluation: An adjuster from your insurance company will assess the damage, evaluate the claim, and determine the covered amount for repairs or replacement.
  3. Deductible Calculation: The insurance company will subtract your deductible amount from the total claim value. For example, if your claim is approved for $5,000 and your deductible is $1,000, you would receive a payment of $4,000.
  4. Payment Arrangement: You will be responsible for paying the deductible directly to the contractor or service provider who is performing the repairs or replacement. The insurance company will provide you with the necessary information to facilitate this payment.
  5. Insurance Reimbursement: If you have a Replacement Cost Value (RCV) insurance policy, after you pay your deductible and the work is completed, the insurance company will release the remaining funds owed to you for the approved claim amount, which is typically paid directly to you.

It’s important to note that the specific procedures and payment methods may vary depending on your insurance company and the terms outlined in your policy. It’s recommended to consult with your insurance provider to confirm their standard operating procedure and clarify any questions you may have regarding deductible payments during the claims process.

Fencing and Railing FAQ

Where can Ultralox® be installed?

Ultralox® can be installed anywhere that railing or fencing would be installed. Additionally, areas that are within 1 mile of the ocean, Ultralox® can still be installed and maintain warranty – pretty much unheard of for this industry!

Click here to see the different railing profiles and color options we offer.

How do I clean my new Ultralox® system?

Ultralox® architectural powder coatings are organic coatings that must be regularly cleaned and maintained in order to ensure the decorative and protective properties of the coatings are retained. Records of all cleaning schedules and frequencies shall be kept and maintained by the customer according to the process outlined below and shall be available to Ultralox® upon request.

CLEANING METHOD

Usual maintenance of Products must adhere to the following steps:
• Clean using an appropriate cleaning product, as defined below.
• Rinse with clear water.
• Wipe with a soft cloth.
• All surfaces shall be cleaned using a soft cloth or sponge, and no cloth shall be harsher than natural
bristle brushes.
If the Product is subject to any hazardous and unusual environmental factors or is located within one (1) mile of the seashore, an estuary or marine environment, Ultralox® must be consulted on an individual project basis for best maintenance practices.

CLEANING PRODUCTS

Before cleaning, the customer must consult and adhere to the underlying instructions contained within
the Product Data Sheet available online at Ultralox.com.
Usual maintenance cleaning may be done using water with a mild detergent (pH 5 to 8).
If atmospheric pollution has resulted in heavy soiling of the coating, some stains or marks may require
stronger domestic products, such as alcohol, petroleum spirits, white spirits or bleach diluted to five
percent (5%). In this instance, the customer must rinse the coating immediately after using the cleaning
product.
In no circumstance shall any abrasive cleaner, polish or cleaners containing ketones or ether be used.

FREQUENCY

For all Products located within one (1) mile of the seashore:
• Customer shall clean the Product six (6) times per year.
• The cleaning cycle shall commence within two (2) months of installation.
• Cleaning shall be conducted in intervals not to exceed two (2) months.
• Customer shall maintain fully documented records throughout the Warranty term.

For all Products located more than one (1) mile of the seashore:
• Customer shall clean the Product four (4) times per year.
• The cleaning cycle shall commence within three (3) months of installation.
• Cleaning shall be conducted in intervals not to exceed three (3) months.
• Customer shall maintain fully documented records throughout the Warranty term.

ADDITIONAL FACTORS

Damage from installation, mechanical processes, jig marks and other related defects must be repaired immediately in order for the Warranty to remain in effect.
Protective tapes used in installation must be a “low-tack” quality and must not be left in contact with the surface for more than one (1) month.
Ultralox® must approve all sealants and mastics prior to installation in order for Warranty to remain in effect.

Why Ultralox® vs wrought iron?

Ultralox® is the perfect choice for your next fencing/railing project if you value durability, low maintenance and timeless styling.

Compared to wrought iron, Ultralox® will not rust as it is made of an extremely durable powder coated aluminum. Combined with a 20 year limited warranty, your new railing will keep your property looking it’s best for years to come. We can install over 50 different profiles in 5 colors – find what your next railing or fence looks like here. 

 

Standing Seam FAQ

How much longer will a metal roof last than common roofing like asphalt or wood shingle?

You can expect a metal roof to last at least 2 to 3 times longer than a regular roof. In general terms, count on a metal roof lasting 30 to 50+ years since metal roofs can often be repainted versus replaced.

To put it in context, the average lifespan of an asphalt roof is 12 to 20 years. That lifespan can be shorter depending on the pitch of your roof and the climate in your area. Made of oil impregnated paper or fiberglass, asphalt begins to deteriorate as soon as you expose it to normal weather. A metal roof, however, will never decompose.

Other roofing materials like wood shingle, shake and tile have varying degrees of weather-related problems that lead to breakdown. Wood shingle and shake roofs often need replacement before twenty years. Concrete tile roofs can crack and warp in the freeze/thaw cycle of more northern climates.

All of the above roofing materials are well-outlasted by metal roofing, which retains its good looks and durability decade after decade after decade.

Does a metal roof cost more than a typical roof?

Because metal roofing is a premium home product, you can expect your new roof to cost roughly two to three times what an asphalt shingle roof costs. However, a metal roof is comparable in price to tile roofing or cedar shake roofing. If you currently have a slate roof, you can expect your metal roof to cost less.

No matter what kind of metal roofing style you choose, you’ll never have to worry about your roof again. Most come with a true 30 to 50 year warranty. Plus, your new metal roof will add to the resale value of your home, save you money on your energy bills, and give you peace of mind that you’ll likely never have to re-roof again.

Is metal roofing more prone to hail damage?

Far from it. Studies conducted by the Insurance Institute for Business & Home Safety (IBHS) have found that metal roofing is far less likely to be punctured by hail than conventional asphalt shingles, withstanding even golf ball-sized hailstones with only cosmetic damage.

Do metal roofs attract heat and increase energy costs?

Metal roofing actually reflects much of the sun’s heat and energy. While conventional shingles absorb much of the sun’s heat, metal roofing can actually reduce cooling energy costs by as much as 20%. That’s because the coating used on modern metal roof panels incorporates special pigments that reflect the sun’s energy and release heat that is absorbed throughout the day.

Is metal roofing a better long-term value than shingles?

While the upfront costs of installing a metal roof are often higher than shingles, a metal roof lasts longer and will be replaced or repaired far less frequently. A typical shingle roof lasts anywhere from 12 to 20 years, depending upon how well it’s maintained and weather elements it may encounter. Metal roofs, on the other hand, can last between 40 and 60 years while also requiring less maintenance, making them a more cost-effective choice over the lifespan of the roof.

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